Terms and Conditions

These Terms and Conditions ("Agreement") govern your use of the EZMAN Delivery mobile application ("App") and related services (collectively, "Services"). This Agreement is a legal contract between you ("User," "you," or "your") and EZMAN Delivery Services ("EZMAN," "we," "us," or "our"). By downloading, installing, or using the App, you agree to be bound by these Terms. If you do not agree, you may not use the Services.

Eligibility & Account Responsibility

To use the App, you must be at least 18 years old. You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use or suspected security breach. We reserve the right to suspend or terminate accounts that violate our terms, provide false information, or abuse the Services.

Service Overview

EZMAN Delivery connects users with partner merchants and delivery personnel. We do not prepare food or manufacture goods. Our platform facilitates transactions and manages logistics for orders.

Orders & Payments

Orders may be placed through the App and are subject to merchant availability. Products are marked up by 10%, and a service or delivery fee may apply. An additional 2.5% discount is agreed upon with partner merchants. All payments are made via the chosen method during checkout (e.g., cash on delivery, digital wallet). We reserve the right to refuse, cancel, or limit orders at our discretion.

Merchant and Delivery Partner Responsibility

Merchants are responsible for order accuracy and product quality. In the case of incorrect items, the merchant will incur a penalty of 20% of the order value, which EZMAN will use to issue a customer voucher. Delivery partners are responsible for the timely and safe delivery of orders. Any issues arising from delivery must be reported via the App.

Promotions & Loyalty

We may offer promotions, discounts, or rewards specific to users or merchants. These are subject to availability and may be modified or discontinued at any time.

Sales Reporting & Settlements

EZMAN provides merchants with daily sales reports. Settlements will occur every 5 days, based on the agreed terms. A daily operational cash bond ranging from PHP 10,000 to PHP 20,000 will be maintained and adjusted based on demand.

Prohibited Activities

Users may not use the App for illegal activities Harass, defraud, or abuse other users Attempt to disrupt or compromise system integrity Violate any applicable law.

User Content

Users may upload content such as reviews or images. You retain ownership of your content but grant EZMAN a non-exclusive license to use it for promotional or operational purposes. Inappropriate content may be removed at our discretion.

Intellectual Property

All content, logos, trademarks, and software used in connection with the App are the property of EZMAN or its licensors. You are granted a limited, non-exclusive license to use the App for personal, non-commercial use.

Third-Party Links & Services

Our App may contain links or integrations to third-party services. We are not responsible for their content, privacy practices, or terms. Use at your own risk.

Data Privacy

We value your privacy. Please refer to our [Privacy Policy] for full details on how your data is collected, used, and protected in compliance with applicable laws, including the Data Privacy Act of 2012.

Disclaimer of Warranty

The App and Services are provided "as is." We make no warranties regarding availability, accuracy, or reliability. Your use of the App is at your own risk.

Limitation of Liability

EZMAN shall not be liable for any indirect or consequential damages arising from your use of the Services. Total liability shall not exceed the amount paid by you in the last 30 days.

Indemnity

You agree to indemnify EZMAN from any claims or liabilities resulting from your misuse of the App, violation of these Terms, or infringement of third-party rights.

Modifications

We may update these Terms at any time. Continued use of the App constitutes your acceptance of any changes. You will be notified through the App or email.

Governing Law & Dispute Resolution

This Agreement is governed by Philippine laws. Any disputes shall be resolved by the courts located in the Philippines.

Contacting us

If you have questions or concerns, please contact us at: [email protected]

This document was last updated on April 10, 2025